Little Himalayan Private Ltd (https://littlehimalayan.com) is an internet-based platform (hereinafter referred to as “Website”) operated by Little Himalayan Private Ltd (hereinafter referred to as “Company” or “we” or “our” or “us”), a company duly incorporated under the provisions of the Companies Act, 2013.
By accessing the website, or by seeking to avail of certain Products and Services (as defined in the Terms and Conditions), or by otherwise providing or accessing any information through the Website, you are required to agree to our Terms and Conditions (“Terms”) and acknowledge that your information will be stored, used, and accessed in accordance with this Privacy Policy. By accessing the Website, you give your consent to the company to store, process, use, and access as per this privacy policy. For the purposes of this privacy policy, unless defined hereunder, all capitalized terms shall have the meaning ascribed to them under the Terms of Use.
This Privacy Policy (“Privacy Policy”) is published in compliance with inter alia:
Section 43A of the Information Technology Act, 2000 (“IT Act”);
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“Intermediaries Guidelines”).
Our Privacy Policy explains:
(a) What information we receive from you;
(b) How we collect and use that information;
(c) How you can provide information selectively, access, and update the information; and
(d) How we process, share, and protect your information.
This Privacy Policy is applicable to all Users accessing or using our Website.
GENERAL
BY ACCESSING OR USING OUR WEBSITE OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU CONFIRM THAT YOU HAVE THE CAPACITY TO ENTER INTO A LEGALLY BINDING CONTRACT UNDER INDIAN LAW, INCLUDING THE INDIAN CONTRACT ACT, 1872, AND HAVE READ, UNDERSTOOD, AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY.
YOU HEREBY CONSENT TO OUR COLLECTION, USE, SHARING, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD, OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME, AND ANY CONTINUED USE OF THE WEBSITE BY YOUR USE FOLLOWING ANY SUCH AMENDMENTS WILL BE DEEMED AS AN ACCEPTANCE OF THE AMENDED PRIVACY POLICY.
IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, IN PART OR AS A WHOLE, WRITE TO US AT [Support Contact], DO NOT USE THE WEBSITE OR SERVICES PROVIDED ON THE WEBSITE, OR PROVIDE US WITH ANY OF YOUR INFORMATION.
INFORMATION COLLECTED AND MEANS OF COLLECTION
We collect the following information about you:
(a) Order Information: We may collect information necessary to process your order on the Website, including items you place in the cart, your postal address, and specific payment information such as payment transaction details. However, we do not collect any bank account, debit, or credit card information or any other payment instrument details.
The IT Act and the SPDI Rules regulate the collection, usage, retention, and disclosure of personal information, which is defined as any information that relates to a natural person and is capable of identifying such person. Sensitive personal data or information (SPDI) includes:
(a) passwords;
(b) financial information (bank accounts, credit, and debit card details);
(c) physical, physiological, and mental health condition;
(d) sexual orientation;
(e) medical records and history;
(f) biometric information;
(g) any detail related to the above provided to the body corporate for services;
(h) any information received by the body corporate for processing under lawful contract.
You provide all information to us voluntarily. Collection, use, and disclosure of Personal Information and SPDI require your express consent. By providing this consent, you authorize us to use and process your information. You may choose not to provide us with Personal Information and SPDI, but doing so may prevent us from providing access to the Website or processing purchases or services through the Website.
USE OF INFORMATION
We use your information for the following purposes:
(a) To operate and improve the Website and foster a positive User experience;
(b) To process and deliver your order;
(c) To enable your access to our Website for product purchases and services;
(d) To analyze data, track trends, and improve services;
(e) Research and development purposes;
(f) For compliance with applicable laws;
(g) Contacting users for updates, order details, and new products/services;
(h) Any other purpose that enhances customer experience and satisfaction.
If you wish to opt out of receiving non-essential communications, such as promotional and marketing-related information, please contact us via the details provided in the contact section.
DISCLOSURE OF INFORMATION
We may disclose your Personal Information and SPDI to third parties in the following manner:
- To logistics partners for processing orders;
- To pharmacies for order dispatch;
- To our partners, affiliates, and stakeholders in anonymized form to help improve our services;
- To third parties during business acquisitions, mergers, or asset sales;
- To legal authorities if required by law for legal compliance, fraud prevention, or national security reasons.
Your consent authorizes us to share and process information both inside and outside of India. We ensure that all third parties maintain the same level of data protection as required under Indian law.
THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We do not control these external websites and are not responsible for their collection, use, or disclosure of your information. You access third-party links at your own risk, and we recommend reviewing their privacy policies.
ACCESS AND CHANGES TO YOUR INFORMATION
You may access and update your information in the “your account” section. If you wish to withdraw your consent for data processing or delete your account, you may do so through the platform or by contacting us.
We reserve the right to verify and authenticate your identity to ensure accurate service delivery. Access to or deletion of your information may be denied if it violates legal requirements or another person’s rights.
SECURITY AND RETENTION OF INFORMATION
We implement physical, technical, and procedural safeguards to protect your information from loss, misuse, unauthorized access, or disclosure. Access to your account is protected by a password, and it is your responsibility to maintain its confidentiality.
In case of any unauthorized access to your account, notify us immediately. We shall not be liable for any unauthorized use or any breach caused by events beyond our reasonable control, including hacking or poor internet service.
Your SPDI will be retained only as long as necessary for legal or business purposes. After that, it may be anonymized or deleted.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and other tracking technologies to enhance user experience. You can control or block cookies through your browser settings, though doing so may limit certain features on the Website.
CHANGES TO THE POLICY
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately, and continued use of the Website will imply acceptance of the modified Privacy Policy.
CONTACT OUR GRIEVANCE OFFICER
For any questions or grievances, please contact our Grievance Officer:
Name: Kishore Bhai
Email: jd@lhc.earth
Address: Mansi Cross Road, Judges Bunglow Rd, Satellite, JAYMA SOCIETY, Satellite, Ahmedabad, Gujarat 380015
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